Terms of service

Blue Moon Studio – Terms of Service

Welcome to Blue Moon Studio! By using our website, purchasing our products, or requesting custom services, you agree to the following Terms of Service. Please read them carefully.

1. General Information

Blue Moon Studio (“we,” “us,” or “our”) is a small business specializing in custom-made sewing and woodworking creations, as well as ready-to-ship items. By placing an order or using our website, you agree to these terms.

2. Orders & Custom Items

  • Custom Orders: All custom items are made-to-order. Production times vary depending on complexity.

  • Approval: For certain custom projects, we may provide sketches or mock-ups for your approval before production.

  • Payment: A deposit may be required to begin work on custom orders. Full payment is required before shipping.

3. Pricing & Payment

  • All prices are listed in USD and include applicable taxes, unless otherwise noted.

  • We accept payment through our online checkout, which may include Shopify Payments, PayPal, or other authorized methods.

  • Prices and availability are subject to change without notice.

4. Shipping & Delivery

  • We aim to ship all orders promptly. Shipping times may vary based on your location and chosen shipping method.

  • Blue Moon Studio is not responsible for shipping delays or lost packages once they are in the carrier’s possession.

5. Returns & Refunds

  • Custom Items: Non-refundable unless defective or damaged upon arrival.

  • Ready-to-Ship Items: Returns accepted within a specified timeframe (e.g., 14 days) if unused and in original condition. Customer is responsible for return shipping.

  • Damaged Items: Please contact us within 7 days of receipt for a replacement or resolution.

6. Intellectual Property

  • All content on our website, including images, designs, and text, is owned by Blue Moon Studio unless otherwise credited.

  • You may not copy, distribute, or use our designs or content for commercial purposes without written permission.

7. Limitation of Liability

  • Blue Moon Studio is not liable for any indirect, incidental, or consequential damages arising from the use of our products or services.

  • We are not responsible for issues caused by third-party shipping carriers, natural disasters, or unforeseen supply shortages.

8. Privacy

  • Your personal information is used only for fulfilling orders and improving your experience.

  • We do not share your information with third parties except as required for order fulfillment (e.g., shipping carriers, payment processors).

  • For more details, see our Privacy Policy.

9. Governing Law

These terms are governed by the laws of the state of Indiana, without regard to conflict of laws principles. Any disputes must be resolved in the courts of this jurisdiction.

10. Changes to Terms

We may update these Terms of Service at any time. Updated terms will be posted on our website, and continued use of our services constitutes acceptance of the revised terms.